Case Study

Large Enterprise SaaS Based Legal Tech Client Owed $95,000 by Law Firm

Law Firm Unresponsive to Client for Fourteen Months.

The Problem

Large Enterprise SaaS-based Legal Tech client owed $95,000 by a Law Firm. The Statement of Account reflected the oldest invoice as 14 months old, showing that the Law Firm had not been responsive to our client for over a year. Law Firms and Attorneys typically pass the costs of engaging Legal Technologies on to their clients, often feeling insulated from having to pay their bills according to terms and conditions due to the nature of their business, which surrounds court proceedings and protracted litigation.  Time and again, funds are not typically released until court cases are settled or awards are tendered.  This can lead to apathy, delayed payment, or worse, non-payment.

Decades of Legal Tech Experience

Interacting with Law Firms and Attorneys can be intimidating for a Collection Agency that doesn’t have consistent exposure to officers of the courts. NCS has proudly been working in Legal Tech for over 33 years at the forefront, protecting our clients’ Accounts Receivable interests.

Follow the Paper Trail

NCS looks to the Sales Order, Order Form, or Contract to discern who is ultimately contractually obligated to remit payment -  Advocate or Client.

Fighting the Homecourt Advantage

It takes a keen understanding and exceptional fortitude, wrapped in years of experience surrounding AR Collection workflows, to protect our clients’ terms and conditions before picking up the phone and locking horns with an officer of the court to collect funds due our clients.

The Solution

NCS quickly identified that the Law Firm signed the Order Form as the party responsible for payment, and NOT their client or on behalf of their client. Formal demand for payment was made directly to the Law Firm via phone and email with a steady cadence until a dialogue was established within a week’s time.  Upon relaying the Order Form, Statement of Account, and individual invoices to the Law Firm, we received a 50% good-faith payment 11 days after placement for collection.  The balance due was subsequently paid the following month, for a total payment of $95,000.