Case Study
Enterprise AdTech Firm Sought $300K Settlement from Mall Retailer
Big-Box Store Struggling Financially was 180+ Days Past Due
The Problem
Our client placed a Big-Box retailer’s account for Collections. It had $350,000 past due, with the oldest invoice being over a year overdue and the other invoices all being well over 180 days past due. As a team, we recognized that with these large ticket balances due, it likely reflects the fact that a debtor is going out of business. If not now, then in the near future. Sure enough, after making an immediate demand for payment, the debtor relays that they are restructuring and trying to stay afloat.
Valuing the Human Touch
With increased competition from automation and AI, it is a necessity to ensure that clients and debtors experience first-hand the value of the human touch.
Strategic and Unique Approaches
The team at NCS always tries to meet the needs of its clients while also understanding the debtor to develop a strategic approach. This results in a quick resolution and equitable solution for both parties.
Quickly Settling Past Due Balances
From the time that our client placed the mall retailer in collections, their efforts to receive payment continued to stall. We quickly decided an aggressive approach in getting this settled while they have the funds to work with us to take the biggest and swiftest bite at the apple, before the threat of them going out of business.
The Solution
Strategizing directly with our client, and realizing our debtor is a “mall retailer”, we quickly decided we should be aggressive in getting this settled while they have the funds to work with us. So we naturally decided to counter at $300,000 and subsequently landed on a settlement of $250,000. All parties agreed. The debtor agreed to pay it out over 5 weeks, and all payments arrived on time.