To All The Accounts Receivable Firms I’ve Loved Before
It’s February, a time for cold weather and warm feelings. A time for heart-shaped boxes, candle-lit dinners, and excel spreadsheets. In short, Valentine’s Day is here! Unfortunately, it’s not all about love this season, and we all know that there’s nothing worse than being stuck in a relationship with an Accounts Receivable Management (ARM) Firm that just doesn’t fulfill your needs.
Like any good relationship, partnering with an ARM Firm is about more than just synergy. You need a partner who will take the time to build a solid foundation based on real partnership and shared principles. An ARM Firm who will learn your processes, services, and clients is a partner who can allow you to collect more payments, protect your reputation, and spend more time doing what you love.
The Emotional (and Financial) Cost of the Wrong Accounts Receivable Management Firm
The reality is that a proactive collections program can sometimes be perceived as heavy handed or unpleasant. However, it doesn't have to be that way if companies procure a collection provider that understands their customer base with a tactful professional approach. What does this mean? Practices like using call centers to collect on outstanding accounts can not only lower the actual amount collected, but damage your reputation. Forbes.com recently identified Customer Experience as one of the most important trends to watch in 2024, and the collections process is the last place that you want your ARM Firm to be callous or careless. Pounding your past due customers with bot calls is not, and has never been the way toward a positive customer service experience. Our motto has been and remains, “Yours in Personalized Services, Not Call Centers".
How to Decide if an Accounts Receivable Management Firm is Right For You
A collections partner that works with you can do more than just manage your accounts receivable. A partner that integrates with your processes can reduce the number of escalations that you have to deal with. A partner who is truly committed to giving you the white glove treatment will streamline and improve your internal processes and those of your clients. Finally, a truly committed partner will help you evolve with coming trends in AI and technology.
Move On From Bad Breakups and Meet More Clients
In the end, your time, energy, and reputation are more valuable than anything you’re going to find in a heart-shaped box. An ARM Firm that goes above and beyond to give you and your clients the white glove treatment that will free you from old client relationships and help drive you into the arms of new ones.